Software Problems
Applications not opening, crashing, behaving strangely or needing configuration after an update or reinstall.
REMOTE SUPPORT
Sometimes the quickest fix is without leaving the desk.
Tech-Yorks can provide remote help for many everyday computer, software and account problems, saving the time and cost of a visit when one is not really needed.
✓ Fast diagnosis
✓ Secure connection
✓ No unnecessary call-out
WHEN IT MAKES SENSE
Not every problem needs somebody at the door.
If the computer still gets online, many software, email, configuration and account problems can be diagnosed remotely. If it clearly needs hands-on work, we will say so.
WHAT WE CAN HELP WITH
Practical support from a distance.
Remote support is useful when the problem is on the screen rather than inside the machine. It can be especially useful for small businesses that need something sorted quickly without waiting for an on-site visit.
Email & Accounts
Mail setup, account problems, browser sign-ins, sync issues and other configuration problems that can often be fixed remotely.
Settings & Configuration
Windows settings, printers, browsers, startup behaviour, permissions and everyday system configuration.
Updates & Maintenance
Help with updates, software installs, cleanup and routine maintenance where physical access to the machine is not needed.
Something Has Changed
If something suddenly looks different or no longer works after an update, we can help work out what changed and why.
Small Business Support
Quick remote help with day-to-day IT issues so a minor problem does not become an afternoon of lost work.
HOW IT WORKS
You stay in control of the session.
Remote support normally uses a temporary remote-access session that allows us to see and, with your permission, control the computer while we work on the problem.
You can see what is happening throughout the session, and the connection can be ended when the job is complete.
We do not need permanent unattended access for ordinary support work unless there is a specific reason for it and that has been agreed in advance.
THE RIGHT TOOL FOR THE JOB
Remote when it helps. On-site when it doesn't.
Remote access is excellent for software and configuration problems, but it cannot replace hands-on work when hardware, cabling, Wi-Fi coverage or physical devices are involved.
If the fault clearly needs somebody on site, we would rather tell you that early than spend an hour pretending it can be solved remotely.
The aim is to solve the problem efficiently, not force every job into the same type of support.
GOOD REMOTE JOBS
Problems that often suit remote support.
If the computer is working well enough to get online, there is a good chance we can at least diagnose these remotely.
01
Email has stopped working
Account settings, authentication and mail client configuration can often be checked without a visit.
02
Software will not behave
Crashes, failed installs, odd settings and update problems are often ideal remote-support jobs.
03
A printer is installed but will not print
Drivers, queues, defaults and software configuration can often be checked before anybody needs to visit.
04
The computer suddenly feels different
Updates, browser changes, startup programs and altered settings can all make a familiar machine feel wrong.
05
You need help setting something up
New software, accounts, browsers and services can often be configured remotely while we talk you through it.
06
You are not sure what the problem is
A remote session can be a quick way to diagnose the issue and decide whether anything further is needed.
SECURITY
Remote access should never feel mysterious.
You should know when a remote session is taking place, who is connected and when that connection has ended.
We use established remote-support methods and avoid asking customers to leave unnecessary permanent access enabled.
If somebody calls unexpectedly claiming to be from Microsoft, your bank, your broadband provider or another organisation and asks for remote access, do not grant it simply because they sound convincing.
SMALL BUSINESS
Useful when stopping work is the expensive part.
A small IT fault can be more disruptive than the fault itself when it stops somebody invoicing, printing, accessing email or using a business application.
Remote support gives us a way to look at many problems quickly and decide whether they can be fixed there and then.
It can also work alongside ongoing maintenance and monitoring for businesses that want somebody familiar with their setup.
NEED A HAND?
Tell us what the computer is doing.
If it sounds like something we can solve remotely, we will tell you. If it needs a visit or hands-on repair instead, we will tell you that too.
Contact Tech-Yorks